Refunds and Returns

Products

Only Products purchased on the www.capilluslondon.co.uk website can be returned to Capillus London for a refund or an exchange. Products must be returned within 14 days of purchase and be unopened and in their original condition. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original place of purchase.

 

Should you make an error when ordering online, Capillus London will gladly exchange your product for the product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

 

In the event that you react to a product, you have the option of exchanging or refunding it.

 

All Products must be returned to:

Capillus London Castelnau

186 Castelnau, London SW13 9DH, United Kingdom

You are responsible for the shipping costs incurred when sending the products back to Capillus London.